🔄 Shipping & Returns

Home Glowz Return Policy_

Thank you for your purchase! We hope you are happy with your purchase. Our Shipping time is 2-5 working days However, if you are not completely satisfied, you may exchange it for another item.


At Home Glowz, we strive for customer satisfaction. If you're not delighted with your purchase, you can return it within 7 days of delivery.

Terms:

1. Return requests must be made within 7 days of delivery.
2. Items must be in their original condition, with all tags and packaging intact.
3. Customers are responsible for return courier charges.
4. No changes of mind will be accepted; returns will only be processed for defective or damaged items.
5. Refunds will be processed once the returned item is received and inspected.

Procedure:
1. Contact our customer support team to initiate the return process.
2. Provide your order number and reason for return.
3. Create an unboxing video showcasing the item's condition while opening the package for the first time. This video serves as proof of the item's condition.
4. Ship the item back to us within 7 days of delivery.
5. Once we receive and inspect the item, we'll process your refund.

Note:

- The unboxing video is mandatory to validate the return request.
- Please ensure you carefully review your order before submitting it, as we do not accept returns for changes of mind.
- By making a purchase, you agree to our return policy terms.

This updated policy includes the requirement for an unboxing video as proof of the item's condition, which helps protect your business from potential fraud.